We are looking to fill an Office Administrator/Customer Support Role!
This position has been filled. Thank you for your applications & interest.
Start Date: 2021-08-XX (ASAP!)
We have an opening for an entry level office admin & customer support agent, and here’s what we need help with:
Does the following describe you?
- Meticulously organized & disciplined.
- Like to keep clean spreadsheets & records.
- Accurately log & maintain invoices/payments as well as expenses (essential book keeping).
- Eager to help & provide communication between clients and production team.
- Able to meet monthly task cycles & deadlines.
- Have a good handle of written & spoken English (other languages are an asset but not mandatory).
- Able to think quickly and act on variety of situations to deliver results & keep things on track.
- Quick at learning new skills on new software and understanding numbers at a glance.
The chosen candidate will be working out of our Gastown studio in Downtown Vancouver. Foreign contractors need not apply as we have a very strict policy of our entire workforce operating out of our Vancouver Headquarters. This is a full-time position IN OFFICE (not a remote position), Monday through Friday, 9-to-5 standard hours.
Your Primary Duties
Handle inbound inquiries via phone or email from new and existing clients
Disperse & assign emails as they come in to the right staff/department
Organize new projects/tasks into our project management platform
Create new invoices, recurring monthly invoices & incidental invoices
Track & log payments, collections, and account suspensions for delinquent accounts
Provide content entry & photo upload support for websites
Provide basic (non-technical) tech support for clients
Provide executive assistant services on occasion for the CEO
Log expenses and supplier invoices (book keeping) so that our records are ready for the accountant for tax filings
Technical Knowledge & Skills
Comfortable with basic software (spreadsheets & word processing)
Comfortable & fluid written and spoken English skills
Minimum typing speed of 70 WPM & comfortable with keyboard shortcuts
Understand cloud drives and docs such as Google Drive/Docs/Sheets and Dropbox
Basic sense of invoices & receivables (payment & collection)
Comfortable with basic numbers & math
Well organized and able to track multiple tasks/projects at once
Experience & Qualifications
Team-oriented work experience in any office or retail environment (min 3 months)
Legally able to work in Canada with permit or resident/citizen status
Attention to detail with ability to proof-read and awareness of policies & business objectives
Able to handle complaints and difficult situation with clients with professionalism & agility
Open to learning new softwares and being resourceful to find answers
What We Offer
Full time employment in a dynamic, fast-paced team!
$18/hr (3 months probation), to be bumped to $21/hr ($40,950/yr) + benefits
Performance based bonuses (collection ratio, error-free invoice ratios are some of the target metrics)
Opportunity to learn & grow in a Vancouver-based start-up with years of operation history.
Free coffee, lattes & tea all day long, plus ice cream in the summer, chocolate in the winter!
27″ iMac + 22″ monitor dedicated workstation provided with an amazing keyboard/mouse set and your own headset
How To Apply
Please send your applications through our InDeed.com posting, or by email to firstname.lastname@example.org!
Include your resume & brief cover letter
The email subject must contain “Office Admin & Customer Support”
Do not phone – if you call us, you will automatically be disqualified.
References from previous employers or post-secondary professors